What Questions to Ask Before Hiring a Squarespace Designer

Hiring anyone is an overwhelming experience. 

When it comes to investing money in your business, you don’t want to make a mistake and put your money into the wrong person's pocket. 

The pressure of this decisions grows exponentially as the investment becomes larger. 

Today, I want to guide you through a few helpful questions you can ask when looking to hire a Squarespace Web Designer.

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Ask about availability

Before you decide who you’re going to work with, you want to ask about their availability. 

This may sound petty, but if someone has too much availability, it can be a bad sign. You want to work with someone who has other clients and will require you to wait a week or two, possibly longer depending on the timing or designer. 

Pro tip: Inquire for a project before you are ready to begin. This is especially true with a web design project as you will need to complete quite a bit of work before you can begin. Think copywriting or professional photography! 

Ask if they’re a Squarespace Circle Member

This is a small thing, but before you hire a Squarespace designer you want to verify that they are a Squarespace circle member. 

A Squarespace circle member is a Squarespace-run organization made up of designers. You can only qualify and apply for it once you’ve designed a few Squarespace websites. 

Once you’re in the group, you get early release information, forums and support among the Squarespace designer community. 

Asking this question benefits you in a few ways. 

First, it validates that they have some design experience. 

Second, it confirms that they are knowledgeable about the field and engaged in the Squarespace community. 

These are small things, but it’s a simple box to tick off that can help you wade through some designers that may not have experience or may not have experience with Squarespace.


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Ask about design files

Often when someone designs a website they create graphics in Photoshop or Illustrator. These design supplement the website and elevate the overall design.

Before you pick a designer, you’ll want to know whether or not you will receive those files, if they create any. 

If they aren’t willing to share those files, I recommend working with a different designer. 

Ask about their design process.

Before you start working with someone, you need to know about the designers process. 

This is for multiple reasons. First, you need to know what is expected of you during the process and second you want to know that they have a fine-tuned system.

If they don’t openly share what is expected of you, I recommend finding a new designer. You don’t want to walk into an experience and be shocked at the amount of work you’ll need to contribute to the project. 

Ask about post-launch services

You’ll want to know what it means to work with them long-term. If they don’t offer any services after you launch, you may want to keep looking. 

After you launch you may need to make a tweak, add a new page or adjust some setting to reflect your ever-evolving business. 

If they don’t offer any follow-up services, you may struggle to find a designer that will be able to make those changes and keep the look consistent.

I offer one-off or retainer services to my existing clients to ensure that their brands and websites stay high-end and professional even as their business adjusts.

Ask About Customizations

If your website is on Squarespace, you want to make sure your designer is going beyond the standard design templates to create a custom website for you. 

Customization is so important for any website and is what really makes your brand and business stand out in a crowd. 

Before you hire a Squarespace designer, you want to ask about what customization work they typically add to a website. This can range from minor CSS tweaks to working solely in developer mode. 

Depending on your budget and goals, you’ll want to decide what makes the most sense for your business. 

Ask about training

This is a big one!

I believe that you should be able to tweak and edit your website after your project is over. Your website is a living thing and updates will always be required. 

Of course, if you want to make big overhauls, you might need to work with your designer again, but updating content and adding new pages shouldn’t be expensive. 

Before you hire a designer, ask if they will walk you through making updates. This is so important to the longevity of your website and a positive experience and I don’t recommend working with a designer who is unwilling to teach you some simple edits at the end of your time together.

Have any questions about working with a Squarespace designer? Leave them in the comments below! I’m happy to answer them.